Privacy Policy

Information we collect

• Contributor name, optional receipt email, selected fundraiser, contribution amount, fee amount, payment status, receipt link, and transaction timestamps.
• Square transaction identifiers and limited technical records needed to reconcile payments, refunds, and webhook notices.
• Organization account and connection details supplied by authorized fundraiser administrators.
• Optional reminder subscribers’ encrypted mobile number, consent status and timestamp, consent language version, selected fundraiser and participant link, and future delivery or opt-out status.
• Basic security and request logs, which may include an IP address, browser information, route, and time of access.

Card information

Card details are entered into Square’s secure payment form and sent directly to Square. TeamRise does not receive or store complete card numbers or card security codes. Square processes that information under its own privacy notice.

How information is used

We use information to complete and document contributions, provide receipts, calculate the disclosed platform fee, process authorized refunds, connect organizations to Square, deliver requested fundraiser-sharing reminders, investigate problems, prevent abuse, and meet legal or accounting obligations.

SMS/Text Messaging

You may choose to call or text TeamRise Fundraising at 609-680-9510 for customer support. Text links open your own messaging app. We use the phone number and messages you provide to respond to your inquiry. Message and data rates may apply. Contacting us by text is optional and is not required to donate or participate. Automated fundraiser text reminders and website SMS enrollment are discontinued.

Existing SMS consent and message records may be retained for compliance and audit purposes, including the mobile number, consent status and timestamp, fundraiser and participant association, and consent-text version. Mobile information and SMS consent information will not be shared, sold, rented, or provided to third parties or affiliates for marketing or promotional purposes.

When information is shared

Information may be shared with Square, the selected fundraiser or its authorized representatives, a messaging provider when approved for requested reminders, hosting and security providers, and government authorities when legally required. We will not share your mobile information with third parties for promotional or marketing purposes. TeamRise does not sell personal information or use contribution information for unrelated advertising.

Retention and security

Transaction records are kept only as long as reasonably needed for payment support, reconciliation, fraud prevention, and legal or accounting requirements. TeamRise uses access controls and encrypted storage for connected-organization credentials, but no online service can guarantee absolute security.

Children’s privacy

TeamRise may support youth organizations, but checkout and customer support are intended for adults. Do not enter a child’s phone number. A person under 18 should use the service only with a parent or guardian.

Your choices

You may ask to access, correct, or delete personal information held by TeamRise, subject to transaction-record and legal retention requirements. Visit the Contact page to make a request.

Policy updates

We may update this policy as the service changes. The effective date above identifies the current version.