Contribution support
Refund Policy
Effective September 15, 2026
If a contribution was duplicated, entered incorrectly, unauthorized, or otherwise needs review, contact us as soon as possible.
Requesting a refund
Use the Contact page and provide the contributor name, receipt email, fundraiser name, contribution amount, and approximate date. Never send a complete card number or card security code.
Review process
TeamRise may verify the transaction and coordinate with the receiving organization before approving a request. Duplicate, incorrect, and suspected unauthorized charges receive priority. Refund availability can depend on transaction status, available funds, the organization’s approval, Square’s rules, and applicable law.
Approved refunds
Approved refunds are sent to the original payment method through Square. A full refund returns the approved contribution amount and reverses the related TeamRise platform fee; a partial refund reverses the proportional platform fee. Square may handle its payment-processing fees separately under the organization’s merchant agreement.
Timing
TeamRise submits approved refunds promptly, but the time for the credit to appear is controlled by Square, the card network, and the contributor’s financial institution.
Campaign funds
Refunds may become more difficult after an organization has received or used campaign proceeds. Contacting TeamRise quickly gives us the best opportunity to resolve the request.
Charge disputes
Please contact TeamRise or the fundraiser first so we can investigate. This policy does not limit any dispute or consumer rights provided by applicable law or the contributor’s card issuer.